Shipping Policy for FSIatHome-buy.fsioffice.com
FSIatHome offers FREE GROUND SHIPPING on orders of $39 or more that can ship via FSIoffice Delivery vehicles or Standard FedEx Ground. For anything under $39, there is a flat rate of $9.99. Standard delivery is 1-3 business days after order placement.
Standard Items: Standard items are considered office supplies, business products or any item that can ship via FedEx, UPS or USPS.
Items that are EXCLUDED from this include (but may not be limited to) heavy or oversized items. This would include most furniture items.
Freight Items: Freight items are considered furniture, over-sized items (i.e. chair mats, dry erase boards & file cabinets), heavy weight items or any item that is labeled with the freight shipping icon.
Common carrier/freight delivery is considered "dock-to-dock." This does not include inside delivery or lift gate service. So if you do not have a loading dock and/or require inside delivery, additional charges will apply. Please contact us prior to placing your order so we can make arrangements if you are not able to help unload or need assistance bringing items into the threshold of your commercial building. To avoid any unexpected charges, please let us know if you need inside delivery or tailgate service before placing your order. If at the time of delivery you request inside delivery or use tailgate service that was not paid for on your order prior to shipment, we will charge your credit card for any additional charge from the freight carrier. Per freight company policy, residential or limited access freight deliveries will have an additional charge set by the carrier.
Shipment Tracking: Please give us a call (800) 532-0335, ext. 3204 or email at email@example.com with your order number.
Sales Tax Collection: FSIatHome collects all applicable state and local sales taxes due.
All Other Official Shipping Policies:
- Free Shipping offer is available only for products that can be shipped via FedEx Ground, UPS Ground, or USPS Standard.
- Cut off time on most next day delivery orders is 3:00 pm E.S.T. Please contact Customer service via chat or at firstname.lastname@example.org to arrange next day delivery.
- All orders are subject to approval by our credit card/PayPal verification department. We prefer to ship your order to the address to which the credit card was issued. Credit card fraud is a major issue so we are doing all we can to protect you and ourselves. If you need us to ship to any other address than your billing address you will need you to call the bank that issued you the credit card or PayPal and add a shipping address to your account. They will gladly do it for you. We will notify you by phone or email should your order be delayed.
- On oversize and volume orders, you will be notified prior to shipment of any additional shipping costs and have the option to change delivery methods or cancel the order.
- Delivery dates are based on in-stock availability of an item in a warehouse nearest your location. You will be notified of out of stock items. The product availability may possibly effect delivery time.
- Next Day Air is available upon special request. Expect 1 to 2 business days dependent on weight. Extra shipping fees will apply. You must contact Customer Support for this delivery method.
- All order shortages or damage must be reported to us within 36 hours after receiving your order.
Please give us a call (800) 532-0335, ext. 3204 or email at email@example.com with your any questions you may have. We are happy to help you!